Family Engagement Lead

AtBabyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical.

Babyzoneisa charity funded by foundations,philanthropists andtrusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial, geographic, or cultural barriers - by offering free, evidence-based classes and resources in premium, fully accessible community hubs. With eleven Babyzone Hubs already open across the UK, we’re thrilled to announce the launch of our twelfth Babyzone in Bristol!

Reporting to the Head of Babyzone, the Operations

Officeris responsible forthe smooth running of Babyzonedelivery days. Their responsibilities will include set-upandoperations,front-of-house duties,close-down duties, andadditionalduties as required. Operations officers will needqualitiessuch as organisational skills, interpersonal communication, problem-solving and flexibility.

Key responsibilities:

Ensureoptimalpreparationofareas in 224 Youth Zone intended for sessions, including moving furniture, adjusting layout, and other necessary changes;

• Support class leaders with the set up and pack down of their equipment;
• Support the setup of exploratory play zones, projector feeds, and other elements to create a welcoming and functional environment;
• Ensure easy access to essential amenities like pram parking andbaby-changing toilets.

• Provide a warm and supportive welcome for all families attending
  
  Babyzone;
• Capture family numbers and basic postcode data as families arrive;
• Act as a floating resource to ensure positive experiences for all attendees;
• Problem-solve any issues raised by families or class leaders during theday;
• Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
• Assist class leads in packing up all equipment used for exploratory play and classes;

• Ensure all rooms are cleared of anyitemsfrom
  
  Babyzoneactivities;
• Report attendee numbers and any observations/issues to the Head of Babyzone.
• Supervise and guideadditionalvolunteers, apprentices, or support staff as necessary;
• Respond toand actionreasonablerequestsfromthe Head of Babyzone;
• Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.

• Complete all necessary safeguarding training ina timely fashion as directed by the Safeguarding Lead andHead of Babyzone(this is to be completed before starting your first day);
• Adhereto safeguarding policies,andmaintainaculture of safetyfor children, families, andstaff;

Report any safeguarding concerns to the Head of Babyzone or Safeguarding Lead as soon as possible.

• Adhere to all Babyzone policies and procedures.

Organisation

Ability to coordinate multiple tasks efficiently and ensure smooth operations.

Interpersonal skills

Strong communication skills to engage positively with families, class leaders, and other stakeholders.

Problem-solving

Ability to respond effectively to any issues that arise, ensuring a positive experience for all attendees.

Flexibility

Willingness to adapt to changing needs and undertakeadditionalduties as required.

A passion for the Babyzone mission and a commitment to making a positive impact in the community.

• Salary: £13.45 per hour (Real Living Wage)
• Contract:
  
  Part-time, permanent, term-time only
• Hours:
  
  Fridays, term-time only (8:15am - 3:00pm)
• Start Date:
  
  August/September 2026 (Babyzone Bristol officially opens in Sept. 2026)
• 33 days annual leave including bank holidays (pro-rated)
• Flexible working pattern to suit your lifestyle
• Matched pension contributions (if eligible)
• A supportive and inclusive working culture
• Be part of a national network making a real difference