General Manager

Job Description Responsibilities

• Oversee the daily operations of a thriving cafe and busy hospitality section, ensuring smooth functioning and high-quality service delivery
• Collaborate closely with the account manager, head chef, and client to maintain alignment with organisational goals and client expectations
• Lead the development and implementation of a health-focused food and beverage offering, keeping abreast of current trends and nutritional guidelines
• Foster a culture of exceptional guest engagement, personally interacting with patrons to ensure satisfaction and address any concerns promptly
• Spearhead menu development initiatives, working alongside the head chef to create innovative, seasonal, and health-conscious offerings
• Conceptualise, plan, and execute internal events from inception to delivery, ensuring seamless coordination across all departments
• Establish and maintain a robust system for collecting, analysing, and actioning guest feedback to continuously improve service quality and guest experience
• Manage and motivate a diverse team of staff, providing training, mentorship, and performance evaluations to foster professional growth and maintain high standards
• Oversee financial aspects of the operation, including budgeting, cost control, and revenue optimisation
• Ensure compliance with all relevant health and safety regulations, food hygiene standards, and licensing requirements
• Develop and implement marketing strategies to promote the cafe and hospitality services, increasing visibility and attracting new clientele
• Manage inventory and supply chain, negotiating with suppliers to ensure cost-effective procurement of high-quality ingredients and materials
• Represent the establishment at industry events and networking opportunities to build relationships and stay informed about sector developments
• Implement and oversee sustainability initiatives to minimise environmental impact and align with corporate social responsibility goals
• Flexibility to work Monday to Friday with some evenings to cover internal events as required

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the Baxter Storey core values

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

We embrace our differences to push creativity and we work together to be better.

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you…