Receptionist, Hospitality ​/ Hotel ​/ Catering

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities.

Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

• Communication skills:
  You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills:
  You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail:
  Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills:
  You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business.

As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Mercure Bristol North The Grange

The Grange Old Gloucester Road, Winterbourne, Bristol, Gloucestershire, BS36 1RP

Mercure Bristol North The Grange Hotel is an elegant 4-star hotel set amongst 18 acres of landscaped gardens. This Bristol hotel is only a short drive to the city centre. Complimentary high speed WiFi is available in the 68 guest rooms and throughout the hotel. Enjoy afternoon tea in the hotel contemporary lounge or a freshly prepared meal in The Brasserie at The Grange.

The hotel's 7 meeting rooms can hold up to 150 people for a banquet. A stylish blend of traditional and contemporary design set in 18 acres of landscaped gardens creates a relaxed, comfortable atmosphere throughout this stunning country house Bristol hotel. The four‑star hotel is set in 18 acres of landscaped gardens, making it ideal for a weekend leisure break, team building and all types of events, from christenings to birthday celebrations, proms to association dinners and charity balls.

Mercure Bristol North The Grange hotel offers the best of both worlds, being a country side retreat yet close to Bristol city centre, Abbeywood and Parkway train stations.

As part of the Aimbridge team, you will have access to industry leading benefits that include:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Free staff parking