Food & Beverage Supervisor

Food and Beverage Supervisor – The Grand Hotel Leicester by the Unlimited Collection

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Food and Beverage Supervisor with a passion for service excellence. The Food and Beverage Supervisor will report to the Assistant Food and Beverage Manager, working towards providing our guests with memorable experiences of the restaurant.

• Assist the food and beverage manager in building an effective team through effective leadership and setting the right example.
• Work with the F&B Managers to take responsibility for training and development of employees, departmental induction, monthly department meetings, planning, assigning and delegating work.
• Be highly courteous and give our guests a memorable service and lasting impression.
• Provide exceptional service by demonstrating full knowledge of our products and facilities.
• Ensure that the daily task list is completed effectively.
• Work collaboratively with your colleagues to deliver captivating experiences.
• Take initiative in accommodating our guests' needs in a resourceful manner.
• Assist the Manager to train and coach in a systematic and professional way to consistently achieve service standards and product delivery.
• Deal with guest complaints by following the correct procedures.
• Positively promote sales awareness within the department and maximise sales opportunities.

• Excellent guest engagement skills.
• Previous Hospitality Experience.
• Ability to demonstrate excellent customer service skills.
• Previous experience handling customer requests and complaints.
• Well organised, outgoing and service minded.
• The ability to communicate and organize yourself in line with different guest expectations.
• A good command of English is essential; a second language is advantageous.

• Genuine career opportunities within our business.
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• Staff incentives when you and the team perform.

Compensation:
To be discussed.