Customer Assistant - Cafe

Work Pattern

• Week 1:
  • Tuesday: 10:00-16:00
  • Thursday: 10:00-16:00
  • Friday: 13:00-19:00
  • Saturday: 13:30-19:30
• Week 2:
  • Sunday: 12:00-18:00
  • Tuesday: 10:00-16:00
  • Thursday: 10:00-16:00
  • Friday: 13:00-19:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge.

This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.