Deputy General Manager

Introduction

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Deputy GM will plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply with and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team
• Deliver exceptional customer experiences at all times

• Experience in Food and Beverage and/or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In‑depth knowledge of the hotel / leisure / service sector

• Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Positive attitude and ability to make guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hardworking
• Passionate and willing to learn

• £250, up to £1000 cash incentives when referring a friend to join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment