Accommodation Supervisor

Overview

The Wave is a place where people and nature come together to create a right environment for guests, staff, and the community. Our purpose is to nurture a world of health, hope and happiness with every wave, driven by a spirit of innovation, purpose and possibility.

As Camp Supervisor at The Wave, you will support the smooth running of our on‑site accommodation (The Camp). You will lead the day‑to‑day camp operations, ensuring guests receive an outstanding experience from arrival to departure. You will oversee check‑in and check‑out days, coordinate cleaning and housekeeping activity, manage stock and third‑party suppliers, and support seasonal events across the business. This is a fixed‑term contract opportunity for 40 hours a week.

• Supervising check‑in and check‑out days, ensuring smooth operations and team coordination
• Creating and executing daily operational plans, adapting where necessary
• Managing linen, laundry and other third‑party suppliers
• Leading and developing the Camp and cleaning teams
• Championing exceptional guest experience and resolving issues proactively

You are an organised and proactive leader who thrives in a fast‑paced environment. You are passionate about delivering excellent customer experiences and motivated to develop your team.

• Experience in accommodation, hospitality or operational supervision
• Strong people management and coaching skills
• Excellent organisational skills and attention to detail
• A calm and confident approach under pressure
• A passion for sustainability, wellbeing and the outdoors
• Experience in housekeeping / cleaning

• Clean DBS check (required for safeguarding)
• Experience in hospitality or accommodation management preferred
• Strong working knowledge of Health & Safety and COSHH

We aim to create a workplace where people feel valued, energised and able to bring their best. At The Wave you’ll find:

• 30 days paid holiday (inclusive of bank holidays)
• Free access to our staff surf sessions
• Multiple discounts across our surf and other offerings

We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves. We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.