Housekeeper, Hospitality ​/ Hotel ​/ Catering

Job Description

Overview

The Housekeeper is responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked‑out rooms and suites) in a clean and orderly manner. Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls and bathrooms.

• Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintain a clean, safe, hazard‑free work environment within area of responsibility.
• Promote positive guest relations at all times.
• Clean rooms according to assignment sheet priority; update assignment sheet during shift.
• Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathroom, according to room cleaning sequence.
• Deep clean guest rooms according to schedule.
• Remove In Room Dining trays/tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage.
• Deliver and remove cribs and rollaway beds, as needed.
• Clean vacuum cleaners daily.
• Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including co‑workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co‑workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in‑house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with management to ensure that assigned duties are completed to standard.
• Present a professional image to team members, guests, clients, owners, and investors.
• Operate ethically to protect the Hard Rock brand.
• Maintain confidentiality of guest, team member, and company information.
• Comply with all policies and standard operating procedure of the property.
• Perform work regularly and predictably.
• Other duties as assigned.

• High School diploma or equivalent, along with 6 months Housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery…