Front Office Supervisor

We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.

• Oversee the team and ensuring a smooth process.
• Training and induction of all new staff to agreed standards.
• Receive feedback from guests and ensure quick and effective handling of issues.
• Deal with complex enquires and complaints from clients relating to reception functions.
• Manage daily issues that may arise within the team.
• Participate in monthly team meetings.
• Communicate effectively with other team members.

• Extends a warm, efficient welcome for customers.
• Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
• Responds to phone calls and occasionally may take bookings.
• Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
• Rooming of guests and description of room features.
• Create cash register and daily closing.
• Invoice control and credit handling.
• Create cash register and daily closing.
• Answering and fulfilling all wishes and inquiries of the guests.
• Complaint handling.
• Epitomizes the Heartists spirit in his/her interactions with customers.
• Assist the Food and Beverage Department when required.

• Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her.
• Knows and follows the procedures in the event of a fire evacuation.
• Knows and applies the sustainable development programmer policy.
• Ensure compliance with service, quality and hygiene standards.
• Applies safety rules in customer reception, particularly for customers with disabilities.

• Discounted hotel stays across the world with Heartist Accor Hotels Card.
• Free Bonus Breaks Voucher.
• Cycle to Work Scheme.
• Staff Uniforms Provided.
• Free Staff Car Park.
• Meal provided whilst on duty.
• Double time bank holiday pay.