Casual Guest Service Agent

Job Description

As a Casual Guest Service Agent on the Hotels team you will create a warm and welcoming environment for guests, ensuring smooth check‑in and check‑out experiences while representing the Hilton brand.

• Hourly rate of £12.71 per hour
• Instant access to and withdrawal of up to 40% of earned wages with no additional cost
• Opportunity to work additional hours as availability permits
• Free and healthy meals while on duty
• Modern and inclusive Team Member’s areas

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: use up‑selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay: a passion for spreading the light and warmth of hospitality, integrity, leadership, teamwork, ownership, accountability, and the ability to bring urgency and discipline to every moment.