Guest Service Manager
Listed on 2026-09-12
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Hospitality / Hotel / Catering
Hotel Management, Guest Services, Hospitality & Tourism, Event Management & Planning
The Role of Guest Service Manager - Front of House Manager
The Guest Service Manager
- Front of House Manager will be responsible for the Front of House operation and team, they will manage any group bookings and ensure a warm welcome for all guests. The Guest Service Manager
- Front of House Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role of Guest Service Manager
- Front of House Manager will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in Hotel Guest Service’s
- Front of House.
As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.
Experience & Qualifications- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
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