Director of Operations

Forover 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxuryin the heart of Bristol, earning an international reputation for exceptional hospitality and timeless elegance. Now, the hotel is entering an exciting newera with a complete refurbishment and transformation into the prestigious

Marriott Autograph Collection.

Thisis a unique opportunity to be part of a landmark transition, helping to shapeand launch an exciting new product ahead of its grand unveiling in Spring 2027.Combining rich heritage with contemporary luxury, the hotel will join Marriott’s distinctive collection of individually characterful hotels,redefining the guest experience for the future.

Wehave an exciting opportunity to join us as our Director of Operations. We’relooking for an experienced and hands-on senior leader to join our leadership team and become part of Team Marriott. A strong focus on food and beverage is paramount, you’ll work closely with the General Manager and Heads of Department to enable exemplary, high-quality hospitality, creating an environment whereassociates feel supported, guests feel genuinely welcomed and every detail is delivered with care.

• Enablingthe delivery of exemplary, high-end hospitality across the hotel’s food and beverage offer, ensuring every guest and client experience reflects the qualityof the brand.
• Providingstrong leadership, coaching and development to department heads and their teams, building a culture of pride, craft and attention to detail.
• Setting and upholding the very highest standards of food, beverage and service, with a keen eye for quality in every guest interaction.
• Equippingteams with the people, planning, systems and resources they need to deliver consistently, from everyday service to the most demanding occasions.
• Driving commercial performance, with a sound grasp of revenue, margin and cost control, working with the General Manager and Finance on budgets and forecasts.
• Helpingto shape and launch new concepts, menus and service styles ahead of the hotel’sunveiling in Spring 2027.
• Ensuring Marriott brand standards, health and safety, food safety and licensing requirements are met consistently.
• Resolvingoperational challenges and guest concerns professionally and positively, while identifying opportunities for continuous improvement.
• Working alongside the General Manager and the wider leadership team so that the wholeguest journey feels connected, from arrival to departure.
• Beinga visible, hands-on presence across the hotel, building strong relationships with guests, clients and associates.

We’relooking for someone who understands what truly exceptional hospitality lookslike, and knows how to lead and equip the people who deliver it.

You’llbe an experienced in Hotel leadership, preferably within a luxury brand, withthe confidence to make decisions, and take ownership when things get busy.

• Previous experience as an Operations Manager or Food and Beverage Manager is paramount, ideally within a luxury, upscale or lifestyle environment
• Agenuine eye for quality, with a track record of delivering refined, high-end hospitality and raising standards
• Strong commercial and operational expertise in food and beverage, including high-volume and premium service
• Experience leading Heads of Department and developing high-performing teams
• Soundfinancial acumen, with confidence in managing budgets, labour, cost of salesand GP
• Excellent communication and relationship-building skills, with guests and clients as wellas colleagues
• Aproactive, hands-on approach and visible leadership style
• The ability to remain calm, adaptable and solutions-focused in a fast-paced environment
• Agenuine passion for hospitality and creating memorable guest…