Security Service Engineer

Security Service Engineer

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems and other security solutions, including installation and commissioning. The main challenges are deadline pressures, demand for thoroughness, customer service skills, and root‑cause analysis on faults to meet business requirements.

• Provide technical expertise in fault finding and repairs of varied PC/Network based and analogue security systems, with working knowledge of various high‑end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems, from small scale CCTV systems to large multi‑site installations with PC based digital recorders.
• Understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults; liaise with higher‑grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
• Participate in team meetings and actively contribute towards the business's activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business‑specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing).
• Travel between sites during the working day.

• NVQ3 in Electronic Security or equivalent proven experience.
• Knowledge of Access Control, CCTV, Intercom, Intruder systems.
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems.
• Health and Safety awareness.
• Good knowledge of CCTV systems and surrounding digital electronics and electrical systems.
• Microsoft OS knowledge.
• Working knowledge of TCP/IP and other network fundamentals.

Please contact Reiss Gordon for more information.