Maternity Ward Clerk - Delivery Suite

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Closing date is 10 March 2026

Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?

We are looking for a friendly and welcoming patient facing Ward Clerk for Central Delivery Suite. 22 hours are available for this role (2x long shifts per week). As a key member of the team you will be responsible for providing administrative, clerical and reception duties to support staff and service users.

A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work any combination of days/nights/weekends and bank holiday shifts.

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role's duties in the case of a major incident in your department

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Supportive
• Respectful

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception
• Previous NHS experience

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.