Mercedes-Benz Service Administrator

About the role

Mercedes-Benz of Bristol is recruiting a Service Administrator for their Aftersales Department. This role is critical to the success of the Service Department and supports the Service Manager and Service Advisors to ensure customers receive the best service.

As a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met, and carry out self‑audits before filing. You will work a variety of flexible patterns, which can typically include weekends, to provide our customers with the highest possible levels of service.

Previous experience in a similar role or a demanding role would be ideal. Experience of using Kerridge/ADP is not essential but advantageous. You should be committed to providing excellent customer service, thrive in a busy high‑pressure environment, possess strong administration skills, and be able to prioritise workload within a fast‑paced environment. To be successful you will be extremely organised, have high attention to detail, and be a great team player.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to request reasonable adjustments during the recruitment process.