Operations Co-ordinator

Team:
Operations

Reporting to:
Lead Operations Manager

Location:

Bristol / Hybrid

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams, Creative Studio, Conversion, Customer Science, Experience and Performance, we work together to fuel growth and deliver measurable impact.

We’re looking for a proactive Operations Co‑ordinator to support and strengthen our day-to-day operations as the business continues to grow. This is an exciting opportunity for someone who thrives on organisation, enjoys solving problems, and takes pride in making things work better. You’ll play a central role in keeping our Bristol office running smoothly while supporting our ESG and Social Value commitments across the business.

Working closely with teams across GAIN, you’ll gain broad exposure to workplace operations, facilities management, sustainability reporting, employee experience, and business support activities. This is an ideal opportunity for someone looking to build a long-term career in operations, with clear opportunities to develop new skills and take on increasing responsibility over time.

• Support the effective management of UK and international office locations, ensuring compliance with relevant health and safety requirements.
• Assist in coordinating Health & Safety, First Aid, and Fire Marshal training programmes across the business.
• Take ownership of the day-to-day operational requirements of the Bristol office, ensuring the workplace remains safe, functional and well maintained.
• Create and maintain office maintenance trackers, coordinating planned and reactive maintenance activities.
• Raise and manage office purchase orders, ensuring expenditure is accurately recorded and processed.
• Monitor office expenditure against budget, highlighting variances or unexpected costs to the Lead Operations Manager.
• Support the maintenance of records and evidence relating to physical security compliance requirements across office locations.
• Help foster a welcoming and collaborative “One GAIN” culture across all offices.

• Track and maintain records relating to energy consumption for Bristol office locations.
• Gather and consolidate energy consumption data across all office locations into central reporting trackers to support statutory accounts, ESG reporting and ESOS requirements.
• Liaise with key stakeholders across the business to collect data and updates relating to ESOS action plans.
• Support the collection and reporting of information required for Carbon Reduction Plan commitments and sustainability targets.
• Help coordinate Social Value initiatives across departments, including environmental programmes, diversity and inclusion activities, and community engagement projects.
• Collate and maintain accurate records for annual reporting requirements, including the Social Value Impact Report, ESG reporting, and ESOS submissions.
• Ensure sustainability and social value data is accurate, complete and prepared for review by the Lead Operations Manager.

• Support the day-to-day delivery of an exceptional workplace experience in the Bristol office.
• Ensure communal spaces are well presented, fully stocked and provide a welcoming environment for employees and visitors.
• Assist with the coordination of office opening and closing…