Service Coordinator - Grant Handling

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

Entrepreneurship Courage Respect Friendliness Job  Description Summary We are actively recruiting for a service coordinator to work within a busy depot environment. You will ideally have experience working in a similar role and industry.

You will be a key part of the service operation and be a great communicator, you will be dealing with a wide range of people both external and internal and be able to organise a busy and varied workload.

Job Description Skills and Experience – Service Coordinator – Materials Handling Experience coordinating a field-based team of engineers

Good communicator with the ability to speak with engineers and business managers

Organised with the ability to prioritise

Good attitude with the ability to stay motivated and productiveA customer focused perspective and approach

Core Activities – Service Coordinator – Materials Handling Take incoming calls from customers and action as necessary

Plan workloads and deploy engineers ensuring maximum efficiencies are maintained

Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs

Log and provide key information to enable accurate and meaningful KPI’s to be produced

Customer liaison/Queries/Quotations/Estimates Engineer contact/Communication/Support Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
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