Branch Assistant Job Bristol area,Virginia USA,Administrative/Clerical

MS-Group Ltd, an independent family business established in 1821, is the “parent” company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others.

The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (Pop In Graphics) as well as an internet based business selling stone signage (Stone Sign Company) and is continuously expanding and developing.

The Role:

Branch Assistant– Memorial Sales

Dealing with and helping clients, potential clients and past clients with a range of queries and problems
Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
Dealing with after-sales situations with an equally caring, helpful and understanding manner
Contacting clients and potential clients by telephone
Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours
Answering the telephone & dealing with all queries relating to the branch and its clients etc
In putting order and other data into our automated order system
Processing paperwork
Updating and maintaining the files
Receiving and handling payments, deposits etc
Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
Report and communicate with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
Helping with other administrative duties from other busier branches

What you can expect from us:

Branch opening hours are 9am-5pm
This is a part time position working 3 day per week (including Saturday)
Contributory Pension Scheme
20 days holidays + Bank Holidays (Pro-rated for part-time)
Holidays increased on length of service
Benefits Platform which includes:
Cycle to work scheme, gym scheme, hundreds of discounts
Social & Charity Events

This is a permanent position, with a 6 month probation period. Full training will be provided.

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