Pensions Operations Associate

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Are you a detail-oriented professional with a passion for organisation and delivering exceptional service? Do you thrive in a collaborative environment where accuracy and efficiency are key? If so, we have the perfect opportunity for you!

We’re looking for a Pensions Associate (Operations) to join our Bristol team. In this role, you’ll play a vital part in ensuring the smooth and efficient processing of casework. From reviewing and logging casework to liaising with scheme members, you’ll be at the heart of our operations, ensuring every task is completed with precision and care.

• Reviewing and logging casework promptly, ensuring all information is complete before passing it to the administration team.
• Managing your workload effectively, ensuring all cases are peer‑reviewed and meet deadlines.
• Handling data amendments and general correspondence with accuracy.
• Liaising with scheme members via email, letter, or telephone, providing excellent communication and support.
• Preparing member correspondence and contributing to client reports.
• Collaborating with team members and building strong relationships with supporting teams.
• Assisting the administration team and supporting the Team Leader as needed.

• Previous experience in administration (advantageous but not essential).
• Strong attention to detail and the ability to process, collect, and input data accurately.
• Excellent organisational and prioritisation skills to meet deadlines and disclosure requirements.
• Outstanding communication skills, both written and verbal.
• A team player who thrives in a collaborative environment.
• Proficiency in Microsoft Office.

At Gallagher, we’re committed to creating a supportive and inclusive workplace where your career can thrive. You’ll have the opportunity to work with a talented team, develop your skills, and make a real difference to our clients.

If you’re ready to take the next step in your career and join a company that values your skills and dedication, we’d love to hear from you. Apply today and become part of our success story!

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For…