Centralized Scheduling Specialist - full time​/ 40 hours

Job Details

Job Location:

BHH Valley Street - Bristol, CT 06010
Position Type:
Full Time
Education Level: High School
Job Shift: 1st Shift (Days)

Performs a variety of computer entry and clerical tasks to schedule and register patients for procedures to be performed at designated hospital and affiliated service areas. Explains and reinforces pertinent hospital policies and procedure instructions to customers. Compiles, organizes and summarizes patient information for reports and distributes those reports to all appropriate departments. Problem solves issues that arise pertaining to the scheduling and registration processes.

Acts as a resource for information regarding the scheduling process.

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules procedures for all designated hospital affiliated services.
• Accurately evaluates the given diagnosis/clinical history for appropriateness as it relates to the procedure being booked.
• Effectively utilizes the current computer scheduling software to the full extent of its capabilities within the confines of specified security clearance.
• Follows all established regulations and practices concerning the scheduling of procedures within each designated service area.
• Independently resolves patient or scheduling issues by conferring with department heads or staff from all designated hospital affiliated service areas. Refers the more complicated issues to immediate supervisor.
• Must be willing to float to other departments as needed.

• Regularly reviews patient records and corrects as necessary to ensure current, accurate and complete information.
• Appropriately documents scheduled procedures, cancellations and no show appointments.
• Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas.
• Updates and maintains all required records, reports, statistics, paperwork and related materials.
• Assists with data collection, statistical summaries or special studies upon request using information from computers or other sources.

• Responds to customer's questions or concerns, referring to appropriate resources as necessary.
• Maintains a clean and orderly work area, including office equipment.
• Reports defective equipment promptly to supervisor.
• Serves as preceptor for new employees and assists Education Department with orientation as directed.

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and non-mandatory inservice education.
• Keeps abreast of changes in areas of expertise (ie. insurance updates).

• High School Diploma;
  Associate's Degree preferred.

• None.

• General orientation at time of hire.
• Fire/Safety/Infection Control annually.
• Other programs as mandated by Hospital.

• Superior telephone and customer service skills.
• Excellent organizational skills.
• Problem solving abilities.
• Typing skills at a minimum of 30 wpm.
• Solid working knowledge of medical terminology.

• Prolonged sitting.
• Prolonged hand/eye use while performing data entry.

• Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

• Excellent written and oral communication skills.
• Literate in English.
• Good clerical skills.
• Excellent organizational skills with ability to follow written and verbal directions with multiple steps.
• Ability to effectively handle multiple phone lines simultaneously.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.