Customer Liaison Manager

Main purpose of the role

We have a great opportunity for a Customer Liaison Manager to join our Customer Care team within our new established South West region, with the regional office based in Bristol. With a strong pipeline of secured land, it’s an exciting time to join the business as the region builds their presence in the South West.

Because of the nature of the role, you will spend most of your time at allocated sites, ensuring our homes are defect free before and after customers move into their new home. Sites include Weston Super Mare, Bristol, as well as upcoming sites in Swindon and Warminster.

Reporting into the Customer Services Director, you will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions to maintain our 5‑star builder and a leader in Customer Service in the homebuilding industry. Your duties include carrying out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.

Additionally, you will record inspection results and report back to stakeholders on outcomes, attend and chair weekly sales and construction meetings, attend NHBC claim investigations as required, and capture all findings in the appropriate systems.

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has experience in a similar role with a house builder. They will be creative and be used to applying organisational and planning skills within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home.
Passionate about providing the highest quality customer care, the successful candidate will have a strong customer‑facing experience coupled with a delivery focus. They will be a collaborative team player, with experience communicating with different stakeholders and the ability to manage internal and external stakeholders to ensure a quality customer experience.

Experience with in a similar role in the house building/construction industry (Customer Relationships Manager, Quality Assurance Inspector, etc.) is essential, as is the desire and ability to work between allocated sites. A full UK driving licence is required to be able to do so, and a company car or car allowance will be provided.

• Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
• Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
• Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
• Trust – We encourage you to come up with ideas and get the most out of your job with us.
• Development – we offer genuine development opportunities to progress your career.

Location:

The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL
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