ECommerce Merchandising Manager

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

As part of our Central Functions team, you’ll help support a network of veterinary practices, hospitals and support teams across the UK and Ireland. Our Technology teams play a vital role in enabling colleagues to deliver exceptional care by providing reliable systems, responsive support and innovative solutions.

Based at The Chocolate Factory in Keynsham, with hybrid working available in line with our Hybrid Working Policy, this is an exciting opportunity to join a growing organisation where technology plays a critical role in supporting over 12,000 colleagues across more than 1,200 practices.

Location:

UK (Hybrid/On-site). Reporting to:
Head of eCommerce.

We’re seeking a commercially driven eCommerce Merchandising Manager to join the eCommerce team at Pet Drugs Online. This is a high-impact leadership role responsible for driving online sales growth, improving conversion, and leading a fast‑paced merchandising function within a scaling digital business.

You will work closely with senior leaders to shape and deliver the online merchandising strategy, ensuring products are optimally presented, priced, and promoted across all digital channels. You’ll lead a team responsible for onsite merchandising execution, using data and insight to continuously improve performance and customer experience.

This role sits within the eCommerce leadership team and plays a key part in delivering ambitious revenue and profitability targets.

• Lead and develop the online merchandising strategy to drive conversion, revenue, and profit
• Manage and coordinate the merchandising team, ensuring clear prioritisation and delivery of trading plans
• Own onsite merchandising execution, including product listings, pricing, hierarchy, and promotional campaigns
• Continuously optimise site performance using analytics, search data, and customer behaviour insights
• Develop and maintain robust product lifecycle and listing audit processes
• Collaborate cross‑functionally with SEO, PPC, suppliers, and content teams to maximise product visibility and performance
• Improve onsite search performance and personalisation to enhance customer experience
• Build strong supplier and brand relationships to secure high‑quality product content
• Lead people management activity including 1:1s, appraisals, and performance development
• Drive process improvement and embed a high‑performance, data‑led culture

• Proven success in an eCommerce merchandising or trading role with measurable commercial impact
• Strong leadership experience, with the ability to build, develop, and motivate high‑performing teams
• Highly analytical, with strong understanding of eCommerce KPIs, conversion drivers, and customer behaviour
• Experienced in using web analytics tools (e.g. GA, heatmaps, Content Square)
• Comfortable working with product data, PIM systems, and ecommerce platforms
• Strong stakeholder management skills across commercial, marketing, and supplier partners
• Highly organised, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment
• Confident using data to influence decisions and drive continuous improvement

• Experience with Adobe Commerce, ERP systems, or PIM platforms (e.g. Pimberly)
• Experience in pet retail or similar high‑volume eCommerce environments
• Exposure to product discovery and optimisation tools

At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A key leadership role within a growing eCommerce function
• Opportunities to influence strategy and drive commercial performance
• Ongoing learning and development supported by experienced colleagues and leaders
• A collaborative, values‑led culture focused on care, community and continuous improvement

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance…