Customer Service Specialist - Bristol onsite
Job in
Bristol, Washington County, Virginia, 24202, USA
Listed on 2026-06-18
Listing for:
Career Choices Dewis Gyrfa Ltd
Full Time, Contract
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, English Customer Service, Call Center / Support
Job Description & How to Apply Below
Customer Service Specialist - Bristol onsite
Employer: Teleperformance Ltd
Location: Bristol
Pay: Salary not specified
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 25/06/2026
About this job- Onsite role only, no work at home option. Shifts 8am-10pm, Monday to Sunday. 37.5 hours per week. 2 weeks training.
- First point of contact to assist customers with online subscription enquiries and account management.
- Provide information and support to a global customer base via inbound calls, webchat, and emails.
- Troubleshoot and resolve issues such as subscriptions, payments, and online accounts.
- Work in a fast‑paced, targeted environment; rest breaks included.
- Training: 2 weeks classroom-based, followed by 2 weeks in the graduation bay; then live calls.
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open‑Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
- Savings Discounts / Free Online Classes
- Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice, Critical Illness
- Up to £10,000 Cycle to Work Scheme, Eyecare support voucher
- Holiday Purchase Scheme, Length of Service Awards, Workplace Pension, Monthly Inspire Awards
- Refer‑A‑Friend program earning up to £1,200
- Monthly Wellbeing Webinars, Dedicated Employee Experience Progress
Required:
Baseline Personnel Screening Standard (BPSS) clearance. Documents will be requested for identity, nationality, criminal records, employment/academic history for the three years prior.
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