Lake Compounce Campground - Seasonal Guest Experience Lead - Lodging

Lake Compounce Campground – Seasonal Guest Experience Lead – Lodging

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Answer phones, make reservations, check guests in/out, and provide courteous, professional service to create a memorable experience.
• Maintain a neat, clean, and professional appearance and keep the front desk area sanitized.
• Utilize the property management system to process payments, maintain a cash drawer, and operate office equipment while ensuring PCI compliance.
• Operate internal communication devices (PBX switchboard) efficiently and answer/transfers calls.
• Deliver guest amenities, partner with housekeeping and maintenance to resolve requests promptly, and ensure guest complaints are addressed.
• Provide guests with information about nearby parks and in‑park events.
• Escalate maintenance issues or emergencies to the appropriate authorities.
• Document overnight shift happenings and update lodging leadership.
• All other duties assigned by leadership.

• Assist with daily supervision of the guest experience/front desk team and other assigned departments.
• Lead by example, embody Lake Compounce’s core values, and serve as an approachable mentor and coach.
• Ensure compliance with company and industry best practices, policies, and procedures.
• Become knowledgeable in all assigned front desk positions and backfill them when needed.
• Participate in new‑hire training activities for all assigned employees.
• Ensure required meal and other breaks are given in accordance with Connecticut law.

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• 1+ year of previous hospitality or front desk experience required.

• Ability to read, write, and speak fluent English and Spanish or other bilingual language skills are a plus.

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from work for the scheduled shift.
• Ability to comply with all uniform policies.
• Exceptional customer service skills and ability to resolve questions, problems, and concerns positively.
• Positive, outgoing, professional attitude with the ability to handle pressure and difficult situations.
• Strong written and verbal communication skills.
• Strong attention to detail and problem‑solving abilities.
• Ability to accurately use POS and/or other cash handling equipment.
• Ability to use office technology and equipment (PC, software, copier).
• Proficiency in Microsoft Outlook, Excel, Word, and Power Point.
• Ability to follow direction, multi‑task, and work as part of a team and independently.

• Ability to stand in place for long periods of time.
• Ability to stand, walk, and remain on feet for the majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to remain sedentary for extended periods while using a computer.
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

• Based in an indoor lodging setting, predominantly at the front desk.
• Potential exposure to variable outdoor temperatures and weather conditions.
• Subject to frequent interruptions and may need to reprioritize activities.
• Subject to constant repetitive motion.

Enjoy flexible scheduling, cross‑training opportunities, and free admission to Lake Compounce and all Palace Entertainment parks on your days off. Company‑sponsored employee events are held throughout the season.

• Flexible schedule.
• Cross‑train and learn unique skills across various departments.
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off.
• Invitations to exclusive company‑sponsored employee events throughout the season.