Scania Customer Advisor Apprenticeship

Ready to kick start your career as a Customer Advisor Apprentice? Are you looking for an exciting opportunity to earn while you learn and have all your training expenses covered? Our apprenticeship programme has been designed with you in mind.

Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.

• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training

• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion

• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service

If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.

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