Systems Engineer - Grade B2

Thank you for your interest in our L2-L3 Systems Engineer position here at Teleperformance UK.

We’re looking for a self‑driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem‑solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

We’re eager to get to know you even if you don’t fully "tick all the boxes" on the desired skill list below. We value a can‑do attitude and the desire to learn and actively participate within the team.

Hours: Full‑time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out‑of‑hour work may be required to assist business needs. The successful candidate may be expected to join an on‑call rota.

Contract Term: Permanent

The successful candidate will participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems.

• Provide 2nd–3rd Line support for IT systems, infrastructure and Cloud technologies.
• Help design new solutions based on operational requirements.
• Support and improve operational IT systems, implementing new solutions and decommissioning old ones.
• Document, create, update and keep systems documentation to date.
• Assist in the migration from, consolidation of and/or decommission of legacy systems.
• Secure systems to Cyber Essentials, PCI DSS and ISO
  27000 standards through audits, vulnerability scanning and remediation.

• At least 3‑5 years IT Systems Team / 3rd Line Infrastructure Support experience.
• Strong troubleshooting, analytical and support skills.
• Organised, efficient and able to prioritise tasks / plan own time.
• Strong communication skills both verbal and written.
• Be able to think “out of the box”, providing creative ideas and solutions.
• Team player and driven by success, aiming for quality service.
• Experience in a Call Centre environment or similar would be advantageous.
• Security clearance (SC clearance or SC clearance capable) is a big advantage.
• Windows Server 2016+, configuration, administration and support.
• Hardware support, including racking / (un) racking.
• Knowledge of the following IT components/Solutions:
  Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper‑V (desired), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/Tanium (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as Solar Winds, Control Up, Splunk, Chronicle, and Role Based Access.
• Conditional access knowledge is desirable.
• Other cloud platforms and hypervisors are desirable.
• Experience with VMware and some Hyper‑V.
• Experience with MECM and Tanium.
• Experience with Anti‑Malware solutions, e.g. Falcon CS.
• System Monitoring and centralized logging, e.g. Solar Winds, Splunk, Control Up, Chronicle.
• Knowledge and experience of Role Based Access.

We welcome diversity: if you are BAME, from a disadvantaged background, over 55 years old, Non‑Binary, Disabled, or Non‑Heterosexual, we encourage you to apply. We do not send this information with job applications.

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