Technical Account Manager - UK

About Neural Concept

Engineering is at an inflection point. The teams defining the next generation of aircraft, electric vehicles, and consumer products are not just designing faster — they are designing fundamentally differently, with AI embedded at the core of their workflows.

Neural Concept builds the Engineering AI platform that makes this possible. We help the world's leading engineering teams accelerate development, improve product outcomes, and scale engineering capacity — turning months of simulation into days, and engineering intuition into data-driven insight.

We work with elite engineering teams in Automotive, Consumer Tech, and advanced manufacturing, where the stakes are high, the complexity is rising, and the pressure to innovate has never been greater. We are changing how engineers work. Come build that future with us.

Engineering simulation is about to change fundamentally — and you will be the person who makes that change real for the world's leading product companies.

As a Technical Account Manager, you will be on the front lines of deploying AI-driven simulation into live CAE workflows: not as a demo, but as a tool that engineers reach for every day. Working closely with Sales, you will drive the acquisition of new customers and the expansion of existing accounts — acting as a trusted engineering advisor who bridges cutting‑edge AI technology and the real‑world demands of simulation engineers, design teams, and engineering leadership.

The foundation of this role is engineering credibility: you understand how CAE‑driven design processes work, you speak the language of simulation engineers and designers, and you earn trust by understanding problems before proposing solutions.

You’ll thrive in this role if you combine:

• Ability to convince and inspire, backed by deep engineering expertise (CAD/CAE background)

• A natural curiosity for problem discovery and technical exploration

• Experience in engineering software sales or technical consulting

• Structured execution and a commercial mindset

Discover and scope high‑value use cases

• Lead structured discovery sessions with engineering and simulation teams to identify where Neural Concept can create the most impact

• Define use cases with clear success criteria, scoping, and business justification

• Navigate technical complexity and ambiguity to turn exploratory conversations into actionable programs

Drive customer adoption and expansion

• Build success plans tied to measurable business outcomes (time-to-market, iteration reduction, engineering capacity, quality)

• Plan and execute software demos, prepare tailored presentations

• Monitor usage and engagement, identify risks early, and lead expansion motions alongside Account Executives

Enable engineering teams in real workflows

• Facilitate structured onboarding, technical deep-dives, and hands‑on workshops to drive adoption and utilisation

• Translate Neural Concept capabilities into the customer's actual design and simulation workflows

Lead technical project execution

• Coordinate with Application Engineers and R&D when deep technical delivery is required

Be the voice of the customer

• Capture product feedback, usability issues, and feature requests

• Maintain a tight feedback loop with Product and R&D to influence roadmap priorities

Communicate impact with clarity

• Report customer health, adoption milestones, and value realisation

• Present outcomes to engineering leaders and steering committees

• Customers adopt NC into daily engineering workflows

• Engineering champions become internal advocates for Engineering AI transformation

• Renewals and expansions are earned through value

• You have an engineering degree (mechanical, aerospace, automotive, industrial, or similar) and hands‑on experience with CAD/CAE tools and workflows

• You have experience in a customer‑facing role within engineering software (sales, pre‑sales, solutions consulting, technical account management) or engineering consulting

• You understand how simulation‑driven design teams work and what slows them down

• You are genuinely curious: you enjoy exploring technical problems, asking good questions, and connecting…