Engineering Operation Technician, InfraOps DCEO

Job Summary

Job :  | Amazon Data Services UK Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is seeking a collaborative electrical maintenance professional for our Amazon Web Services Team.

This engineering operations technician position serves as the on‑site maintenance technician and operator for an AWS data centre.

The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre. The EOT serves as a technical resource to support Amazon within its data centres. Data centre equipment that supports mission‑critical servers must maintain better than 99.999% uptime. EOT’s are also tasked with driving innovation while reducing operational costs in the facilities.

EOT’s are Amazon’s front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. These equipment include, but are not limited to, stand‑by diesel generators, switchboards/switch‑gears, UPS’s, PDU’s, AHU’s, pumps, motors, VFD’s, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business.

• Operate and maintain mechanical and electrical equipment
• Troubleshoot facility and rack‑level events within internal SLAs
• Perform limited maintenance tasks to include filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
• Provide support to Data Centre Operations technicians
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Able to work a 12‑hour shift (rotating 3‑ and 4‑day work weeks, days or nights)
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
• Utilise internal CMMS to manage building workflows and spare part inventory
• Supervise contractors who perform servicing or preventive maintenance
• Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies
• This position will involve a night shift

• Commutable to the Thames Valley Region / Ability to work in cramped and/or elevated locations with or without reasonable accommodation
• Technical training (Military or trade school) or relevant experience
• Strong verbal and written communication skills
• Proficient with Microsoft Office products (Excel, Word) and web‑based operational tools; familiar with BMS and EPMS control systems and data collection/trending; proficient with maintenance management software
• High school or equivalent diploma

• 4+ years of Data Centre Engineering Experience and Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling
• Travel between sites/locations during the workday may occur
• Experience in data center engineering

Amazon is an equal opportunities employer. We believe…