Assistant Manager, Casino Operations

Benefits

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. For a full list of team member benefits see

The Assistant Casino Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce. They actively build relationships with players, act as a mentor to team members, provide career development, and manage staff and resources related to Gaming Operations, including Slot Operations and Table Games, on an assigned shift while ensuring compliance with regulations.

• Creates an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment.
• Builds and retains guest relations, acting as a mentor to team members to deliver superior guest service.
• Enforces all policies and procedures and ensures daily operational efficiency across all departments.
• Oversees operational activities of the shift and collaborates positively with managers of other operational departments.
• Handles team member and guest concerns professionally to achieve satisfaction while maintaining financial responsibility.
• Identifies and implements procedural changes to improve customer service.
• Establishes relationships with guests, focusing on loyalty and profitability of specific player segments.
• Manages daily labor for opening and closing games as needed.
• Ensures team member satisfaction through consistent feedback and development.
• Evaluates current business conditions, special events, weather, etc., and staffs accordingly.
• Creates a safe, professional, friendly work environment that fosters high morale, productivity, and performance.
• Ensures talent performance levels.
• Visually inspects all casino equipment and follows notification/repair/replacement procedures.
• Inspects and ensures a clean, safe working environment.
• Notifies appropriate departments to handle deficiencies.
• Author and distributes casino end‑of‑shift reports.
• Supports the Hard Rock culture and team philosophy throughout the property.
• Promotes positive public relations and creates an enjoyable atmosphere for all.
• Reviews adequacy of internal security in the Slots and Table Games Department.
• Performs work in accordance with all Virginia Lottery Regulations.

• High school diploma or equivalent.
• Minimum 5 years of experience in slot operations and/or table games, including at least 3 years in a supervisory capacity.
• College degree preferred.

• Obtain and maintain all licenses and certifications required by federal, state, and Virginia Lottery regulations.
• Pass a background check.
• Be at least 21 years of age.
• Available to work holidays, weekends, flexible shifts, and unusual hours.
• Prior experience in the gaming industry required.
• Knowledgeable of all casino game rules, procedures, and regulations.

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations and slot‑related machinery.
• Casino policies and procedures, and ability to identify various cheating techniques.
• Games manuals, policies, procedures, and ability to coordinate or supervise work of others.
• Player tracking/accounting systems, floor coverage and margin control.
• Game security and table games operations.

• Deliver a service level that creates an atmosphere encouraging guests to return and experience positive, memorable entertainment.
• Present an image of excitement, enthusiasm, and an outgoing personality while maintaining a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Operate on the gaming floor amid varying levels of crowds and noise.
• Consistently communicate effectively with guests and all levels of team members.
• Observe and direct actions of subordinates and trainees.
• Inspect and maintain areas under responsibility.
• Review and comprehend necessary documentation.
• Use machine test equipment.
• Develop strategic departmental objectives aligned with company goals.

$59,300 – $77,000 per year.

The Team Member understands that employment is at‑will and that no express or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member also understands that the Company may modify this Job Description and reserves the right to exercise its discretion to make such changes.