Sportsbook Agent - Sportsbook; PART TIME

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

The Sports book Ticket Writer processes wagers for customers who are betting on the results of sporting events, and is responsible for efficient and timely transactions and outstanding guest service.

• Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures.
• Communicates and promotes our wagering options and promotions to patrons.
• Has a strong knowledge of when and where to elevate potential complaints, business risks, and potential VIP customers.
• Maintains a neat and well-stocked window for the next shift.
• Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery.
• Consistently demonstrates values and behaviors consistent with the Hard Rock brand.
• Understands sports wagering terminology/products, and manages customer expectations.
• Exceptional communication/problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.

• Attend seminars when needed.

• 1+ years’ experience in Gaming and/or Sports book related roles preferred.
• Strong background and in-depth knowledge of the gaming industry and betting process preferred.
• Customer Service and prior cash-handling experience required.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
• Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be currently located near Bristol, VA or willing to relocate to the area.

$2 - $25/Hourly