Deputy Administration Manager; Original
Listed on 2026-06-18
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Finance & Banking
Risk Manager/Analyst, Business Administration, Financial Compliance, Financial Manager -
Management
Risk Manager/Analyst, Business Administration, Financial Manager
At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.
Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for 'do you wish to be considered under the Guaranteed Interview Scheme?' If you are successful in your application you undertake pre-employment checks which include:
Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email
Job profile for Deputy Administration Manager (Original)
Job details- Contractual hours 36.25
- Job category/type - XPS Administration
- Date posted 10/06/2026
- Job reference REQ
003652
Deputy Administration Manager (Defined Benefits)
Location: Bristol
Employment Type: Permanent, Full Time
Grade: Consultant
Hybrid
REQ
003652
About XPS Group:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role:
We are currently seeking a Deputy Administration Manager to join our team. Our teams of pension administrators provide services to a wide range of trust‑based company pensions schemes including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our administrative approach is scheme‑based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide clarity of focus each scheme deserves.
Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.
Key Responsibilities:- Overseeing the management of annual and ad‑hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
- Reviewing the client work of other less experienced pension administrator team members.
- Monitoring accuracy, performance, and SLA’s for the team, including activity and client performances, and taking action to ensure targets are met.
- Liaising with Administration Managers regarding appraisals and regular catch‑up meetings. Conducting some appraisals and catch‑up meetings including regular mentoring meetings with staff on probation.
- Ensuring the accurate update of time recording system for both chargeable and non‑chargeable activities.
- Maintaining a client focused approach, able to develop trusting and credible partnerships with clients.
- Preparing, checking and issuing administration bills.
- Updating internal change control and other schedules and spreadsheets as required.
- Ensuring breaches, errors and complaint logs are promptly completed and regularly reviewed.
- Deputise at Administration Manager meetings when necessary.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues.
Essential:
- Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
- Previous pensions administration experience of Defined Benefit (DB)…
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