Manager - General Practice

Are you a data-driven, detail-focused professional with strong GP systems knowledge and a passion for improving performance? Were looking for a Performance Manager to play a vital role in driving quality, compliance, and efficiency across Wellington Road Family Practice.

This is an excellent opportunity to join a forward-thinking, supportive primary care team where your expertise in performance monitoring, clinical systems, and contractual reporting will directly shape patient outcomes and practice success.

Working hours are 15 hours per week across 2 days per week (one day must be a Wednesday).

You will lead on monitoring, analysing, and reporting the practices contractual and operational performance, ensuring we achieve and maximise targets across key frameworks such as QOF, IIF, LES/DES, and Public Health services
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Working closely with the Practice Manager, clinicians, and finance team, youll turn data into action - building robust reporting processes, improving coding accuracy, and ensuring timely submissions and claims.

Develop and maintain a performance framework for contractual delivery including QOF and IIF

Lead data collection and reporting processes across all core contracts

Monitor QOF achievement and patient recall activity to maximise points

Ensure accurate clinical coding and reporting processes are in place

Manage monthly invites and follow-ups for long-term condition reviews

Prepare and coordinate seasonal and ad hoc vaccination campaigns (Flu, Covid, RSV, Shingles)

Run searches, audits, and performance analysis using the clinical system

Submit CQRS and other contractual returns accurately and on time

Import and manage Ardens searches and templates

Provide clear performance updates at practice meetings

Reconcile claims activity with payments alongside the Finance Manager

Oversee PPA claims processes with clinical and admin teams

Why Join Us?

Be a key decision-support partner within the practice

Directly influence quality and performance outcomes

Work with a collaborative and supportive clinical team

Varied, high-impact role with real ownership

Opportunity to develop specialist expertise in GP performance and reporting

For further information, please contact Jenny Roberts, Practice Manager on  or call on

Key Responsibilities:

Performance Management:

• Develop and maintain a performance framework alongside the Practice Manager to monitor all contractual obligations including QOF and IIF.
• Ensure all processes are in place for meeting LES/DES/Public Health services requirements and QOF indicators.
• Manage and follow up on patient invitations for long-term condition reviews, ensuring accurate coding.
• Lead the preparation, administration, and claims for seasonal vaccine campaigns (e.g. flu, Covid, RSV) and other vaccine initiatives (e.g. shingles).
• Conduct ad hoc data searches and performance analyses.
• Monitor QOF achievement and assist in meeting targets by ensuring patient reviews are rescheduled and coded appropriately.
• Input monthly CQRS returns for ICB/Public Health services.
• Regularly update performance data at practice meetings, identifying areas for improvement.
• Collaborate with the Finance Manager to ensure claims and payments align.
• Oversee PPA claims alongside the administration team and clinicians.

• Strong working knowledge of EMIS and clinical coding
• Good understanding of GP contracts and frameworks (QOF, LES/DES, IIF)
• Excellent attention to detail and data accuracy
• Confident with IT systems and reporting tools
• Skilled at analysing and interpreting data
• Able to manage deadlines and competing priorities
• Self-motivated and able to work autonomously
• Strong organisational and workload-prioritisation skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.