Professional Line Call Handler

The core purpose of the role is taking the calls from Health Care Professionals and entering them onto our patient database system for our clinical team to triage as part of a team.

• To answer calls to the professional line from health care professionals.
• To guarantee a professional and informed response to the caller.
• To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams.
• To ensure that such referrals are accurately entered onto the patient database system.
• To follow our safety calling process to ensure patient safety.

Bris Doc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.

As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. Bris Doc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.

By joining Bris Doc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work, where you will feel truly valued and part of a family. Bris Doc supports colleagues to grow and develop in their roles in order to deliver high quality patient care across all our clinical services. We strive to ensure every member of the team feels proud of the work they do and the services we provide together.

As an employed member of the Bris Doc team, you are also a Bris Doc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve.

• To answer calls to the professional line from health care professionals.
• To guarantee a professional and informed response to the caller.
• To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams.
• To ensure that such referrals are accurately entered onto the patient database system.
• To follow our safety calling process to ensure patient safety.

• A good standard of education to GCSE or equivalent
• Experience of working in a professional environment that requires high standards of customer service

• Evidence of computer literacy and keyboard skills
• Excellent verbal and written communication skills and interpersonal skills
• Able to maintain accurate records and have high attention to detail

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.