Web Systems Manager

This role provides technical knowledge and advice to enable day to day management and support of the DVSA internet services (IBS and OBS) and other core Driver’s services systems.

The post holder will be closely involved with system developments from the initial specification and requirements gathering, through to rigorous system testing prior to release.

Additionally, the post holder will identify, progress and prioritise issues and defects relating to the live systems.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

The role holder will work in a team that manages the DVSA’s practical test online services by managing changes, providing workarounds to system defects, and working with 3rd party suppliers to maintain system performance. They will be a subject matter expert when contributing to customer support enquiries and when dealing with internal and external stakeholders.

Your responsibilities will include, but aren’t limited to:

• Ensure smooth running of the systems and monitor performance using monitoring tools, analytics tools, and customer feedback processes
• Provide responses to customer support / correspondence for system related complaints / queries
• Take responsibility for changes and improvements to the systems, so that they provide good and/or improved user experience and value for money.
• Plan and manage the testing of system changes and fixes prior to release
• Maintain and develop web accessibility and usability standards for DVSA online services using information from internal sources, external sources and GDS etc
• Direct line management of a Web Systems Administrator and team below on a day-to-day basis including monitoring individual performance and driving personal development

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.