Medical Secretary-Southington Primary Care

Job Details

Job Location:

BHMG Practice - Bristol, CT 06010
Position Type:
Full Time
Education Level: High School
Job Shift: 1st Shift (Days)

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).

We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized.

Provides clinical support as assigned under the direction of the Medical providers.

• Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system
• Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
• Assists Office Manager with projects and requests
• Compliant with company/financial policy and procedure
• Maintains reception area and work space in a neat, clean order
• May be required to float to other areas as required by business needs

• Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival
• Answers all incoming calls within three rings
• Accurately reviews and updates patient information, including insurance verification, in system
• Completes insurance card and photo  upon registration
• Obtains all pre-certifications for visits, tests and procedures as required
• Responsible for completing call‑backs to patient as directed
• Follows post-visit protocol and schedules patients as directed

• Collects co‑pays, self‑pay and past due balances at time of service with a 98% collection rate
• Posts and close the batch for the day
• Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day

• Responsible for obtaining all authorizations for the specialist within 24 hours of the visit
• Accurately documents all authorization data in system
• Identifies “carved out” insurance benefits on a case by case basis and documents accordingly
• Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider
• Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager

• Obtains health history and base line patient data from patients
• Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test
• Collects urine and blood samples in accordance with established protocols
• Uses discretion in disseminating patient information to outside sources
• Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure
• Reviews patient record for completeness prior to visit
• Provides entries to patient records as necessary in preparation for provider review
• Monitors the return of lab/test results. Assures all results requested are complete and available for provider review