Front Desk Agent - Hotel Operations

# Front Desk Agent
- Hotel Operations Hard Rock Hotel & Casino Bristol Full Timemid Bristol, Virginia, USPosted Yesterday##

Role Overview Hard Rock Hotel & Casino Bristol is hiring a mid-level Front Desk Agent
- Hotel Operations. This is a full-time role in Bristol. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

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Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:  

Job Description FRONT DESK AGENT### Overview The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk and arrival experience is quick and efficient for all guests and visitors.### Responsibilities

ESSENTIAL JOB FUNCTIONS:

* Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
* Select and block rooms for arriving guests; pre-register individuals or groups, as required.
* Ensure all guest information is accurate and maintained in an organized manner.
* Utilize the property management system to run daily reports and block any special requests.
* Check guests out of the property in accordance with procedures.
* Make change and post charges/make adjustments to guest accounts.
* Accept reservations, changes, and cancellations in the absence of reservations team.
* Promote room upgrades (upsell) and monitor and control product to meet goals.
* Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
* Assist individuals and groups with check-in, checkout, and room changes.
* Work closely with the Valet Bell Services team to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
* Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
* Work with the Hotel Operations Manager regarding hotel business to keep them informed.
* Maintain positive and professional communication with all team members.
* Provide recognition to others, including co-workers, supervisors, managers, and directors.
* Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
* Ensure a healthy and safe work environment for co-workers and guests.
* Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
* Promote property outlets to guests.
* Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
* Resolve guest complaints using property procedures.
* Create a positive environment in which all team members have the ability to maximize their potential.
* Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
* Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
* Participate in Sound Check meetings on each shift.
* Always smile and offer a warm greeting to all.
* Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
* Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
* Perform additional duties as requested by department managers and supervisors.
* Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
* Present a professional image to team members, guests, clients, owners, and investors.
* Maintain confidentiality of guest, employee, and company information.
* Operate ethically to protect the Hard Rock brand.
* Other duties as assigned.### Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
* High School Diploma or equivalent is required, along with 6 months of Front Desk/Hotel Operations experience in a similar hotel environment required or an equivalent combination of education and experience preferred.### Additional Requirements
* Must obtain and maintain all licenses / certifications per Federal, State, and…