Guest Experience Agent

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Expresslocated across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an Guest Experience Agent at our Holiday Inn in Bristol Aiport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
• Employee Assistance and Welfare Program
• Health Plan
• Life Insurance
• Cashback and discounts on the leading high street retailers
• Complimentary Meals on duty
• Employee of the Month and Employee of the Year celebrations
• Recommend a friend scheme
• Excellent Training & Development

• Create a warm welcome to everyone and set the tone for each of our guests' experience.
• Ensure that our guests experience a smooth Check-in and Check‑out process (Including Group Check ins)
• Coverage of the Reception desk
• Be able to answer our hotels calls in professional yet welcoming manner.
• Take “out of hours” bedroom reservations
• Carry out guest call backs to ensure everyone is happy.
• Book taxis and other forms of ground transport for our guests.
• Recommend places to visit and make bookings on behalf of our guests.

• Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
• Experience in offering exceptional customer service.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
• Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail;
• Willing to work a flexible schedule

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.