Technology Service Technician - Information Technology

Position Summary

The IT Service Tech I role is to support and maintain in‑house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end‑user training and assistance where required.

• Responsible for level1 help desk support at Hard Rock Bristol, covering systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, related software and hardware, personal computers, and printers.
• Available to work in a 24‑hour, 7‑day a week environment.
• Interface with company team members regarding computer program requests or problems.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling systems maintenance, systems development, and programming projects, and ensure their efficient, cost‑effective, and timely completion.
• Stay abreast of the state of the art in computer technology and systems.
• Promote positive end‑user relations, high employee morale, and perform tasks or other duties as assigned.

NON‑

ESSENTIAL JOB FUNCTIONS:

Attend seminars when needed.

Minimum of five years’ work experience in a technical analytical position, responsible for managing server environments. Project Management skills are a definite asset.

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
• Proof of authorization/eligibility to work in the United States.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situations with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred.

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access, Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one (1) year of Information Systems experience or college level coursework.
• A+ Certification highly desirable.

• Strong understanding of the organization’s goals and objectives.
• Ability to present ideas in business‑friendly and user‑friendly language.
• Highly self‑motivated and directed, with keen attention to detail.
• Proven analytical and problem‑solving abilities.