Account Manager​/Facilities Solutions Manager

Territory:
East Knoxville to the Tri-Cities

Reports to:

Director of Operations
Compensation: $50,000–$55,000 base salary + uncapped commission
Expected First-Year Earnings: $85,000–$100,000

The Opportunity

• $50,000–$55,000 guaranteed base salary
• Uncapped commission tied to account retention and growth
• Expected first-year total earnings of $85,000–$100,000
• A defined client portfolio with meaningful autonomy and accountability
• National brand and established local operational support
• CRM, billing, accounting, contractor, and administrative support
• Opportunity to build long-term client relationships rather than focus primarily on cold prospecting
• Career-development opportunities for high-performing managers

• Own the day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, with primary responsibility for client satisfaction and retention.
• Build strong relationships with client decision-makers, understand expectations, maintain consistent communication, and conduct regular client visits.
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action with Independent Contractors and Night Managers, and verify issues are resolved.
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing within company guidelines, and replacement when necessary.
• Help leading successful new-account starts by coordinating contractors, supplies, access, service schedules, client expectations, and follow-up inspections.
• Maintain accurate client information, inspections, service issues, and follow-up activity in City Wide’s CRM.
• Proactively identify and resolve service concerns before they put the client relationship at risk.

• Grow revenue within your existing client portfolio by identifying facility needs and introducing additional City Wide facility solutions and Other Services.
• Develop a strong understanding of each client’s facility to identify opportunities for services such as floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking lot services, and other facility-maintenance solutions.
• Manage the sales process for additional services, including identifying the opportunity, developing the solution, coordinating pricing within company guidelines, presenting the service to the client, and closing the opportunity.
• Manage the execution of sold services by coordinating vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
• Build recurring and project-based revenue by becoming the client’s trusted resource for facility-maintenance needs beyond janitorial service.
• Take ownership of the retention, revenue growth, and overall performance of your assigned portfolio.

• Client retention
• Portfolio revenue growth
• Other Services and additional-service revenue
• Client satisfaction
• Client visits and quality-control inspections
• Independent Contractor performance and service stability
• Successful new-account starts
• Timely follow-through and accurate CRM documentation

This is a field-based position requiring frequent travel to commercial client locations throughout East Knoxville and the Tri-Cities.

Most work occurs during normal business hours; however, occasional early-morning, evening, or weekend work may be required for new-account starts, service issues, client needs, and special projects.

Our team operates around five core values:

Genuine. Customer Driven. Responsive. Adaptable. Tenacious.

Glorify God by creating a Ripple Effect by positively impacting the people and communities we serve.

We are looking for someone who wants more than a traditional account-management position.

If you want responsibility for a portfolio you can retain, improve, and grow—and want your compensation to increase as your results increase we want to talk with you.

• 3+ years of experience in B2B account management, operations, territory management, facility services, or another service-based industry
• Demonstrated…