Front of House Security Concierge

Job Title:
Front of House Security Concierge

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies.

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The role in 60 seconds

• Role: Front of House Security Concierge
• Team: Business Services
• Location: Bristol
• Working Pattern: Full time
• Why this role matters: This is a pivotal opportunity to support the business in providing an efficient, flexible front and back-office support service to both internal and external clients.

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Front of House Security Concierge opportunity in Bristol where you can utilise your excellent communication and people skills in a corporate environment (law firm) with a friendly team? If you already have customer service experience in a business setting, along with experience of office administration and, either hold a current SIA Supervisor or Security Guarding licence or are willing to work toward attaining one, we are keen to hear from you.

We are currently seeking a professional Front of House Security Concierge to provide Client Suite security and safety support in one of the UK’s fastest growing law firms. We are dedicated to providing an exceptional service to both internal and external clients taking pride in the environments we manage.

As the ideal candidate for this role, you will have sound judgement, be meticulous, have a high level of attention to detail and be very organised and physically fit – all pivotal in ensuring an exceptional greeting with a warm and professional demeanour. You will be the first point of contact for clients, visitors, Partners, and employees, working collaboratively with the Business Services team, stepping in to support team members when required.

Maintaining a thorough knowledge of the services and procedures, you will be responsible for delivering an end-to-end customer experience.

You will require a flexible approach to working arrangements owing to involvement in a rota system that sometimes requires an ad-hoc approach. Working as part of a busy, friendly unit in a fast-paced environment your hours will be on a rota system between the hours of 08:00 and 18:00 (36.25 per week) Mon-Fri.

Your main responsibilities will include:

• Providing concierge duties, including welcoming clients, customers, Partners and employees, and providing a site induction.
• Managing access control for staff, visitors, and contractors whilst onsite
• Carrying out daily Health & Safety checks
• Prompt response to emergencies, ensuring that the necessary action is taken at the time of the event.
• Completion of accident, incident and near miss reports
• Challenging and handling confrontational situations in a calm, professional and legal manner when required.
• Awareness of vulnerable persons and understanding of cultural differences in interactions.
• Undertaking a range of admin tasks, including meeting room and car park bookings
• Meeting room and event set up & clear down.
• Assisting with the provision of food and beverage service
• Event support
• Fire Marshal and First Aider
• Occasional out of hours support

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We’re seeking someone who thrives in a fast-paced, client-focused environment along with:

• An SIA trained Supervisor or Security Guarding licence, or willing to attain
• Previous experience of working in a high-end hospitality or Front of House environment is essential.
• Experience of working within a professional, corporate security environment
• Food Hygiene Level 3, or willing to attain
• Enjoy dealing with people at all levels.
• Excellent communication skills and a strong customer focus
• Intermediate IT Skills including Microsoft Software Packages (e.g., Excel)

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At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what…