Customer Service Representative
Job in
Broadview Heights, Cuyahoga County, Ohio, 44147, USA
Listed on 2026-05-29
Listing for:
Total Appliance
Full Time
position Listed on 2026-05-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Benefits/Perks
- Competitive Pay
- Career Advancement
We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.
Responsibilities- Answer inbound calls and set appointments
- Respond to customer text and email inquiries
- Proactively follow up with customers regarding parts and rescheduling
- Complete office administrative tasks as needed
- High school diploma/GED is preferred
- Strong communication and problem-solving skills
- Excellent attention to detail
- Client interaction via phone calls, text and email correspondence
- Customer complaint resolution
- Proficiency in Microsoft Office and basic computer systems
If you enjoy working with people and take pride in your work, we want to hear from you.
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