Customer Service Representative
Job in
Broadview Heights, Cuyahoga County, Ohio, 44147, USA
Listed on 2026-07-21
Listing for:
Total Appliance & A/C Repairs Inc
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.
Responsibilities- Answer inbound calls and set appointments
- Respond to customer text and email inquiries
- Proactively follow up with customers regarding parts and rescheduling
- Complete office administrative tasks as needed
- Ability to lift objects weighing 25 lbs. regularly.
- High school diploma/GED is preferred
- Strong communication and problem-solving skills
- Excellent attention to detail
- Client interaction via phone calls, text and email correspondence
- Customer complaint resolution
- Proficiency in Microsoft Office and basic computer systems
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