Warranty Technical Analyst

Job Summary

The Warranty Technical Analyst serves as a key technical resource for sales representatives and service teams, delivering prompt and accurate support on warranty-related issues. This role requires a proactive, solutions‑oriented professional who is highly motivated, self‑driven, and committed to process improvement, training excellence, and continuous problem‑solving.

• Responsible for maintaining all warranty accounts and ensuring compliance with OEM and company standards. Duties include processing and maintaining warranty claims for multiple OEMs such as Caterpillar, Peterbilt, PACCAR, and Cummins.
• Oversight of receivables through detailed warranty control sheets, emphasizing auditing and variance analysis.
• Helps lead comprehensive training programs for Warranty and Service department personnel, including on‑site visits and travel to deliver hands‑on instruction covering warranty claim procedures, compliance requirements, and best practices.
• Conducts internal and external audits of warranty processes to verify adherence to company standards, identify improvement areas, and ensure proper claim handling and compliance with contractual obligations.
• Investigates discrepancies, analyzes root causes, and implements corrective actions to minimize financial risk and improve operational efficiency.

• Customer service experience and prior parts or service experience are a plus.
• Outstanding planning, tracking, and follow‑up skills necessary.
• Effective communication skills, both written and verbal.
• Strong diligence and ability to follow through on multiple projects and tasks simultaneously.

• High school diploma or equivalent required.
• Exceptional organizational skills with the ability to plan, track, and follow up effectively.
• Strong written and verbal communication skills.
• Proven ability to manage multiple projects and tasks simultaneously with attention to detail and follow‑through.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

The noise level is usually quiet in office settings, moderate to loud in other situations, with both constant and sudden loud noises possible.

• 401(k) Match and Employer Discretionary Contribution.
• Two health insurance options, including an HSA health insurance option with a dollar‑for‑dollar match up to $1,200 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short‑Term Disability, and Long‑Term Disability.
• Scholarship opportunities for employees’ spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential.
• Company Success Share bonuses.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor