Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross Stores is a leading off‑price retailer with over 2,200 stores nationwide. The Area Supervisor will be part of the Store Leadership team, managing a specific area of the store and overseeing general operations when acting as Manager on Duty.

The Area Supervisor is responsible for opening and closing the store, supervising associates, maintaining a friendly and safe environment, ensuring proper merchandise presentation, and executing all company operational processes.

• Understand that safety is the number one priority and practice safe behaviors in everything done.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, EAS device daily function checks, cash office security, armored carrier pick‑ups and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
• Test all fire alarm systems as scheduled. Respond to after-hours alarms when requested.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with company dress code. Ensure all associates adhere to the dress code at all times.
• Keep all areas of the store clean, well‑maintained, and merchandised to standard.
• Responsible for daily trash removal.

• Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practice.
• Responsible for receiving merchandise truck when needed.
• Process all merchandise with a sense of urgency.
• Responsible for receipt of all non‑merchandise inbound deliveries (signs, supplies, special deliveries, etc.).
• Responsible for cleanliness and organization of all stockrooms.
• Help deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back‑stock is secured and processed to company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for reduction of loss due to damage.
• Ensure compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re‑wraps as needed.

• Understand and comply with the Loss Prevention Awareness Program and be responsible for store loss prevention which includes maintaining a large customer service presence on the sales floor, customer and associate engagement and heightened loss prevention awareness.
• As a representative of Ross Leadership, demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash and credit card information and merchandise.
• Ensure Public View Monitor (PVM) system is maintained properly.
• Conduct “Code 50” package inspections.
• Execute all company best practices and maximize productivity by minimizing steps and touches while working.

• Execute all company best practices and maximize productivity by minimizing steps and extra touches when working. Ensure associates are executing to company standards at the front end.
• Maintain pace, energy and “presence” at the front end, managing the line to expedite customers’ wait time.
• Train and coach on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
• Control retail associates’ break schedule for backups, lunches and breaks.
• Ensure all equipment is working properly.
• Maintain proper supplies and recovery for the front end area.
• Ensure go‑backs are expedited, properly scanned, security…