Clerk IV - Brockton

Official

Title:

Clerk IV

Primary

Location:

United States-Massachusetts-Brockton, 110 Mulberry Street

Salary: 52,269. per year

• Utilize Microsoft Office Applications (Word, Excel) with accuracy.
• Perform accurate typing, word processing, and data entry.
• Maintain the case archive process for the area office, filing, records management, archive submissions, and archive requests.
• Track the data drive information used in case assignments and personnel management.
• Perform Area Office closed records processing.
• Serve as a receptionist: greet clients and visitors, answer telephone calls, refer clients and visitors to appropriate department staff.
• Provide administrative/clerical support and projects as assigned.
• Provide routine information concerning agency office locations, programs, and services.
• Assist with processing mail and fax as necessary.
• Maintain filing system.
• Assist staff by entering information into the Family Net system, including Family Net searches.
• Assist social workers with Mass Health insurance claims.
• Manage personal needs accounts on the area office level of Social Security and Title II payments.
• Assist in the support of Director of Area as needed.

• Demonstrated ability in Microsoft Office Applications – Word, Excel, Access, Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum.
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

• Applicants must have at least three years of full-time, or equivalent part-time, experience in office work; or an equivalent combination of required experience and the following substitutions:
• 1. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• 2. A diploma from a course other than the commercial or business course of a recognized high school or vocational/technical high school, or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• 3. A diploma for completion of a one‑year, full‑time or equivalent part‑time program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
• 4. A diploma for completion of a two‑year, full‑time or equivalent part‑time program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.
• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact EOHHS Candidate ADA Requests.

Equal Opportunity / Affinity Employment Statement: The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law. Applicants from diverse backgrounds are strongly encouraged to apply. The Department of Children & Families welcomes applicants with disabilities and is committed to providing reasonable accommodations.