H&I Administrative Officer

H&I Administrative Officer

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

As an H&I Administrative Officer, you will play a vital role in supporting the delivery of life‑saving diagnostic services for patients and donors across NHS Blood and Transplant. You will provide accurate, timely administrative support that keeps sensitive information flowing safely and efficiently, helping clinical teams make informed decisions.

Working as part of a supportive team, you will liaise with colleagues, hospitals and external partners, ensuring every interaction reflects our commitment to care and quality. This is an opportunity to contribute to a service that truly makes a difference, while building your expertise, learning new systems and developing your career in a collaborative, purpose‑driven environment.

The working hours are Monday to Friday, 8am – 4pm daily and the role is based on‑site. Handling blood samples is a key part of this role so you will need to be comfortable with this.

• Deliver accurate administrative support to enable timely, high‑quality diagnostic services for patients and donors
• Manage enquiries confidently, providing clear, helpful responses and escalating where needed to maintain excellent service
• Process patient and donor information with precision, ensuring confidentiality and data quality at all times
• Coordinate the collection and dispatch of samples to meet clinical urgency and support patient care
• Maintain and update laboratory systems, ensuring records, requests and reports are accurate and accessible
• Support laboratory workflows by organising diaries, tracking urgent activity and keeping teams informed
• Build positive relationships with colleagues, hospitals and partner organisations to support joined‑up care
• Prepare reports, documentation and meeting materials that help teams make informed decisions
• Contribute to continuous improvement by supporting audits, training compliance and process updates
• Work flexibly with colleagues to maintain service continuity and deliver a reliable, high‑quality service

• Communicate clearly and build positive working relationships with a wide range of people
• Deliver excellent customer service, handling queries with empathy, tact and professionalism
• Work accurately and stay organised when managing competing priorities
• Use your initiative to prioritise tasks and manage your time effectively
• Use Microsoft Office tools (Word, Excel, PowerPoint) confidently to produce and manage information

• Minimum of GCSE grade C or above including English and Maths or equivalent qualification / experience
• Demonstrates commitment to own continuous learning and development

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary – donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expert and quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference – Caring, Expert and Quality.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

• Generous annual leave – 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at:
• Supportive learning culture – we’ve fostered a culture of…