Program Assistant

Program Assistant

This is a part-time, temporary role through September 30, 2026 ation: in-person at JVS & House of Possibilities – Brockton 142 Cresent St, Brockton, MA.

Speakers of multiple languages strongly encouraged to apply. Highly sought:
Cape Verdean Creole, Haitian Creole, French, Portuguese, or Spanish speakers.

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive work forces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

The temporary Program Assistant plays a key support role for JVS' innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program based out of our Brockton office. As a frontline staff receiving and supporting new clients and regularly interacting with partners and the public, this position requires strong attention to detail and follow-through, as well as outstanding customer service skills.

Strong organizational skills, excellent computer skills and good communication skills are critical to success.

The English to Employment (E2E) program provides vocational ESOL classes and career coaching to immigrants and refugees seeking new or better employment and career advancement. The Program Assistant is responsible for supporting the members of the E2E Programs as they deliver ESOL classes and coaching. They will welcome direct visitors and guests including potential new clients and staff from partner organizations, facilitate screening and onboarding activities for E2E applicants, provide direct services to clients as needed including creating preliminary employment plans with accepted clients;

and provide other administrative and direct supports for day-to-day operations and program success.

The Program Assistant is an active member of the Refugee Services Division, thereby equitably contributing to team performance goals. They are also part of a larger JVS team based on Brockton and Boston, all of whom are supporting the education, training, and employment needs of clients and partners.

Administrative/Communication:

• Assist with data entry and integration within database systems for JVS, funders and employers
• Manage program applications, candidate lists and organize calls to screen for eligibility and interest
• Coordinate and complete screening and intake for program applicants by phone, text, email, video conference and/or in person
• Conducts information sessions and walk in screening as needed for potential program candidates
• Facilitate client pre and post language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Assist with data entry for E2E in Excel and Salesforce
• Understand when clients are eligible for enrollment in other JVS programs and communicate with the Client Services team.
• Via phone, email, and in person; direct and support potential program candidates and partner organization staff on program information and how to apply for JVS services.
• Support recruitment efforts for E2E
• Monitor voicemail and email inquiries and respond to inquiries
• Work collaboratively with team members to ensure performance goals are met
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
• Provide Welcome Center coverage and support as needed

Builds relationships, collaboration and teamwork:

• Support the mission and philosophy of the JVS and the Refugee Services team
• Establish positive working relationships with all members of the Refugee Services team and others at JVS.
• Attend and actively participate in staff meetings and team-based projects
• Effectively adapt to change in work environments, work priorities, and organizational needs
• Performs other duties as required.