Field Service Specialist

It is critical that the new hire resides in Worcester County, M

ve Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs, concerns, and questions they might have. Working with their assigned Service Coordinator, coordinate schedule with customer and maintain communication regarding estimated time of arrival, job status, equipment status, and time of completion and departure from account along with their direct manager and the customer.

Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all time

• ons Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protoco
• ls.
  
  Maintain possession of proper parts inventory necessary for emergency repairs and PM tas
• ks.
  
  Evaluate client labs for additional service opportuniti
• es.
  
  Compile necessary service reports for repairs and PM date stickers for all instruments servi
• ce.
  
  Coordinate schedule with client and maintain communication regarding estimated time of arriv
• al.
  
  Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers locati
• on.
  
  Follow up with Service Coordinator to ensure service documentation is up to date and comple
• te.
  
  Restock inventory as parts become available. Take physical inventory of warehouse as request
• ed.
  
  Review service schedule for upcoming week and plan according
• ly.
  
  Attend scheduled FSE meetings as requir
• ed.
  
  Coordinate all quotes with the office sta
• ads Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-si
• te.
  
  Follow up on any pending contract renewals and PM jobs that have not yet been clos
• ed.
  
  Report service issues and/or customer feedback to your manag
• er.
  
  Maintain an organized service vehicle ensuring successful site visits for upcoming we

• cies Basic mechanical aptitude and sk
• ills Basic PC sk
• ills Solid verbal and written communication sk
• ills
  
  Team pl
• ills Ability to interpret schematics and illustrated parts draw
• ings Ability to lift 50 pounds and stand for long periods of
• uired
  
  Travel (car is provided) is required to provide service at customer locat
• ions.
  
  Travel by driving or flying is required based on the needs of the busi
• ness.
  
  Overnight stays are required on an as needs basis to complete service needs of the cust

Avantik offers a team oriented, customer service focused environment with competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more. Learn more at

Avantik is an Equal Opportunity Employer.