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Customer Service Coordinator
Job in
Brockton, Plymouth County, Massachusetts, 02303, USA
Listed on 2026-07-09
Listing for:
Alsco Uniforms
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Respond to customer service needs according to company policy and procedures;
Make outbound calls or respond to inbound calls, performing tasks such as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests;
Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries;
Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision;
Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
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