Customer Service Manager

# Customer Service Manager Complete Staffing Solutions Tyngsboro, MA, United States On-site### Responsibilities? Responsible for providing overall direction and leadership to the internal customer service team.
? Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements.
? Prepare quotes and proposals in response to customer requests.
? Work directly with customers to process orders, resolve order issues and send order acknowledgements.
? Enter order information and maintain customer database in Microsoft Great Plains ERP System.
? Obtain customer information required for order placement, refunds or exchanges.
? Manage internal quote & product sample database.
? Field customer inquiries and forward to appropriate department.
? Follow up with customers on quotations for order placement.
? Work with other department managers to resolve customer related issues.
? Perform other customer service related duties as directed by management.
Required### Skills? Minimum of 5 years’ experience in a Customer Service Role   ? Minimum 3 years’ experience in a Managerial Role   ? Have a pleasant and professional demeanor.
? Strong Communications skills   ? Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions.
? Proficient with Microsoft Office (Word, Excel & Outlook)   ?

Experience with Microsoft Dynamics is a plus.
? Experience in the Electronics Industry is a plus   ? A.S or B.S degree in a relevant field is a plus.### Benefits? Paid Time Off   ? Excellent Health & Dental Plan   ? 401K Plan with Match   ? Short & Long term Disability   ? Bonus Potential   ? Paid Holidays   ? Multiple Employee Appreciation Events Throughout the Year
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